ILG - Independent Living Group

At ILG, we strive to provide the very highest levels of care, support and communication to all service users. Periodic reviews and assessments take place across all homes in order to maintain high quality standards and as a company, we continually respond to the developing requirements of Commission for Social Care Inspection to ensure our care, support and accommodation are of the highest standards.

We provide person-centred services to our service users and ensure that all are given the opportunity to have a voice when planning and developing services.

Quality Assessments

The management team provides support to all registered homes to ensure they are fully compliant with the standards required by the full range of industry regulatory bodies. Regular on-site visits are organised to undertake service, care and risk assessments.

Satisfaction Survey

We believe it is important to obtain the opinions, wants and needs of our service users, their families and support network, in addition to their care managers. We produce an annual satisfaction survey to capture the views of each individual to ensure we are constantly updating our service offering to match the requirements of each.

Equal Opportunities

At ILG, we constantly strive to achieve equal opportunities for both our employees and service users. We do this by providing a positive and accessible environment, free from prejudice or discrimination and by valuing the needs, rights and choices of all individuals.

Complaints Procedure

We take any complaint or protection issue seriously. We therefore have a formal complaints procedure in place, which has been designed to be fully accessible to service users. Further information regarding the complaints procedure is available from the manager of each home, as well as by contacting our central office.